We stand behind our products and our Guaranteed for Good™ promise to make gear that’s as durable and sustainable as possible. If there’s a problem with your gear, we’ll make things right, while always keeping sustainability in mind.
We will replace any item that has been affected by a manufacturing defect for the lifetime of the product. A product’s lifetime is not an indefinite period of time—it’s an estimate based on how well a product can realistically maintain its functionality. The way the product is used directly impacts the length of a product’s functional lifetime. Materials will deteriorate and fade over time, and moving parts, like zippers, buckles, snaps, and wheels will wear with use. This lifespan will be determined at the reasonable discretion of our Warranty & Repairs Team. Factors that will be considered include, but are not limited to:
- Type of product, material, and intended use
- How it was used, and the nature of the issue
- Age of product
Learn more on the Cotopaxi website here.