About U.N. Luggage
What does "U.N." stand for?
"U.N." stands for United Nations, and if you had to ask, now you know!
Does U.N. Luggage have a luggage store in Winnipeg?
Wondering where Canada’s best luggage store is headquartered? We’re located at 175 McDermot Ave. in the heart of Winnipeg's historic Exchange District and near the financial center of the city, Portage & Main. If you’ve never had the chance to check out our luggage store, we hope you can soon. We’ve turned an old warehouse into one of the premier luggage stores in Canada.
I'm not used to driving downtown—where do I park?
There’s convenient metered parking at Main & McDermot, meters on either side of our block, and a parkade directly across the street. For quick stops or luggage drop-offs, use one of three 20-minute loading zones on our block. We also have two reserved customer spots at our back entrance (Bannatyne side)—look for our sign!
Luggage Repair & Warranty
Do you offer luggage repair?
We do! Whether the bag was purchased through us, or another retailer, we will do our best to fix up your case! If you're not sure if it can be fixed, please bring it in, and our repair person will let you know if it's something that can be repaired. Best times to bring your luggage in are Monday-Friday, 830am-5pm, no appointment necessary! Drop-offs are also available Saturdays 10am-4pm - although the repair person doesn't work weekends, so will have to follow up with you once he's back on Monday.
**Please Note** Not all luggage is created equally! Unfortunately, there are many bags out there that cannot be repaired. If you purchase a case at a Department Store/Walmart/Winners, there's a chance this brand may not provide parts for repairs. If you have questions about our luggage repair services, please give us a call 1-855-943-1068.
What’s covered under a luggage warranty?
Some warranties can be pretty deceiving! There are only a small handful of brands that cover 100% of damage that can happen to a suitcase. Most warranties only cover manufacturers defects. What's considered a manufacturers defect? Well, if you purchase a bag, bring it home, and while you're packing notice that a seam was sewn short, or the zipper doesn't do up properly - this is a defect! Bring the bag back, or give us a call and we will help you out! What is NOT a manufactures defect? You travel with the bag, and the wheel breaks on the first trip, sorry, that will not be covered by the Manufacturer's warranty. Please read your brands warranty information fully (including the small print) for a better understanding of how your warranty works.
My luggage was damaged by an airline, now what?
Depends! Certain brands DO cover airline damage - if you have a Briggs & Riley, Eagle Creek, or Osprey bag, you're in luck! Most other warranties, however, do not include this in their coverage. Regardless of the brand, if you ever receive your suitcase back with any sort of damage, we suggest filing a claim with your airline. Most airlines require a claim to be filed within 24hours, so be sure to give your bag a full once-over when it's back in your hands!
What do U.N. Luggage staff use when they travel?
When possible I travel with a carry-on luggage, and my favourite wheeled carry-on luggage piece of all time is the Briggs & Riley Baseline. I also use an old leather Tumi duffle for really short trips and that bag is aging so well I tend to use it for trips that is was not intended for!
Online Orders & Shipping
Where do you ship?
Currently, we ship within Canada and the US. We offer Free Shipping within Canada on orders over $99. All shipments going to the US are charged a flat shipping fee of $40 CAD. If you live outside of Canada and the US and have an account with a carrier that you typically use, please reach out to us, and we'll see what we can do!
When will I get my order?
We strive to process and ship orders on the same day we receive them. However, sometimes orders will ship the next day, depending on the time of placement. All orders placed after 1 pm on Friday will ship out on Monday afternoon. You'll receive an email notification with tracking information as soon as your order is shipped.
We ship via Canada Expedited Post. Shipments generally take 3-5 business days to arrive. Depending on where you live, it could take a few days longer. If you feel your order is taking too long to arrive, or you're having issues with your tracking information, please give us a call 1-855-943-1068, or send us an email unluggage@mymts.net.
If you need an item sooner than the time frame mentioned above, please contact us and we can look into faster shipping options for you.
What’s your return policy?
We accept returns within 14 days of purchase, as long as the item has not been used and all original hang tags are still attached.
It is the customer's responsibility to ship the item back to us at our store address:
U.N. Luggage
175 McDermot Ave
Winnipeg MB
R3B 0S1
We recommend getting tracking and proof of delivery for your return.
Once we receive the return, and it meets the above criteria, we will issue a full refund on the method that was used to make the purchase. Should we receive the item back in used or damaged condition, we reserve the right to adjust the amount being refunded.
If you'd like to exchange an item you purchased for a different size, colour or style, please contact us and we can determine the best way to proceed.
The item I want is "Out of Stock"—what now?
If an item says "Out of Stock" on our website, please feel free to reach out to us and we'll let you know when you can expect that item to be re-stocked. We are constantly receiving new inventory, wait times for out of stock items is usually 7-10 days. We're always happy to take your information and let you know when items become available again. We try our best to ensure that the inventory on our website is accurate, however, sometimes items sell out in store before we're able to adjust the inventory online. Should you order an item that is out of stock, we will contact you right away and advise on when that item will be coming back in.
Can you order an item not listed online?
If it's from a brand we carry, we're happy to try! If you're after something that you do not see on our website, please get in touch with us, and we can see if it's something we can bring in for you.
Are all online items available in store?
We try to stock the majority of our online items in store; however, some items may sell out. If there's something you see online that you'd like to see in person, please reach out to us, and we can verify it's available in store before you make the trip down.
Do online and in-store prices match?
Not always. We do our best to keep on top of what is happening with pricing in the marketplace, but that sometimes means that prices may change online before we have a chance to change prices in store and vice versa.
Do you offer price matching?
We do! See what qualifies for our Price Match Guarantee here
Do you offer Click & Collect in Winnipeg?
We offer an "In-Store Pick-Up" option at checkout, simply complete your purchase online and it'll be ready to go in-store the following day. If you need immediate pick-up, please let us know!
Product & Brand Questions
Will my carry-on fit overhead?
Check each product's dimensions on the product page and compare with your airline’s limits. Our 21″ × 15″ × 9″ carry-ons work well for Air Canada and WestJet.
What’s the difference between International, Domestic & Widebody carry-ons?
Although domestic generally indicates a U.S.-based carrier, the luggage and travel industry do not have a set of defined terms for bags, so what one brand might call domestic, another might call international, and a third might call widebody. It does get confusing, and so would always recommend talking to staff before completing a purchase so we can help assist getting you the carry-on you are expecting.
What qualifies as a “Personal Item”?
A Personal Item is any bag that you would normally carry with you - be it a handbag, briefcase, shoulder bag, small backpack etc.. Your personal item has to fit under the seat in front of you. That size varies from airline to airline, however, if it's a soft-sided bag, you should be able to stick to around 6 x 10 x 17" - and maybe even bigger if it's an unstructured bag that can be squished down to a smaller size.
2-Wheel vs. 4-Wheel—what’s better?
2-Wheel cases (uprights) allow you a couple of extra inches of packing space, which can be valuable in a smaller bag. Travelling carry-on only and want to take advantage of maximum capacity? 2-Wheel may be the option for you!
4-Wheel cases can be much easier to maneuver around, especially with a larger-sized, heavy bag. Being able to pull it alongside you, rather than drag it behind, takes all of the weight off your wrist. There's no right or wrong number of wheels; go with what you feel would benefit you the most.
Hardside vs. Softside luggage—what’s the difference?
I love this question…when you’re in the store and I can easily explain these differences showing bags side by side. If that’s too difficult, please give us a call!
What makes a bag Anti-Theft?
We carry 2 Anti-Theft Brands - Pacsafe & Travelon. Their bags are secure and keep you protected from pickpockets and thieves. Features include: Exomesh lining, slash-proof straps, lockable zippers, RFID pockets etc... allowing you to travel with peace of mind.
What is RFID and why does it matter?
RFID stands for “Radio-Frequency Identification” and refers to a technology where a reader captures digital data encoded in RFID tags or smart labels via radio waves... this is great because it allows us to use the TAP feature on your credit cards, among other things. Still, this chip can also be scanned and read by hackers trying to steal your information. With technology these days, thieves can use something as simple as a phone app to scan your information from feet away. RFID blocking wallets and pockets in bags prevent this from happening. How does it work? RFID blocking sleeves are lined with either copper or aluminum, which prevent the radio waves from accessing your information, keeping your cards and passports safe and secure.
Why don’t you carry much Rimowa anymore?
In 2016, Rimowa was purchased by Louis Vuitton, in the year following, they decided to cut off all of their independent retailers and sell only from their own Rimowa stores. They also changed their collections/colours and shut down local repair facilities like ours. If you’re looking for a good quality alternative that is easier to service (because every suitcase eventually needs to be tuned up!) we suggest some of the new collections from Briggs & Riley or Tumi.
Who has the best luggage warranty?
Briggs & Riley has the best warranty of any bag brand in the marketplace.
Why do department store bags have huge "discounts"?
Department stores often hike their prices significantly, only to mark them down to their regular price, making it seem like you're getting a great deal. However, you're only paying for what the bag is worth. Don't be fooled by this high pricing structure. You may think you're getting a $450 bag for a steal of a deal at $90, but just be aware that the bag is only worth the $90 that you spent.