All Eagle Creek products are backed by our No Matter What™ Warranty. From day one, Eagle Creek has been committed to building durable travel gear that lasts and our warranty is intended to take care of your product in case you run into any trouble.
Our No Matter What™ Warranty is extended to the original owner of the item and covers all functional aspects of the product for the life of your gear. No matter what happens to your Eagle Creek travel gear along the way, we are here to get you back to your next adventure as soon as possible.
The Warranty Does Not Cover
- Cosmetic damage or cleaning – scratches, dents, dings, scuffs, stains, color changes, normal wear and tear (including inner fabric), technological obsolescence, or other non-functional changes in the appearance of the product that occur during normal handling and use by any party and which do not impair the functionality of the product.
- Replacement of any non-defective parts in the item.
- Damage determined by us to be due to intentional abuse, modification, tampering, and/or alteration beyond what could be considered normal handling and use.
- Fabrics that are discolored or degraded.
- Damage of contents or the replacement of lost or stolen gear and/or its contents.
- Replacement after item is at the end of its' life.
More information can be found on the Eagle Creek website here.